Shipping policy

4. Shipping Policy

Last Updated: June 10, 2026

Pin High Pouches, LLC currently ships only within the United States and only to eligible jurisdictions.

Processing Time

Most orders are processed within 1–3 business days, excluding weekends and major U.S. holidays.

Processing time is separate from carrier transit time. Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Options

Available shipping options and rates will be shown at checkout.

Typical shipping options may include:

Economy: estimated 5–8 business days
Standard: estimated 3–4 business days
Priority: estimated 2–3 business days

Expedited shipping may be available at checkout and must be selected by the customer.

Shipping Costs

Pin High offers free economy shipping on eligible orders of $75 or more.

For orders under $75, economy shipping is typically $5.99, unless otherwise stated at checkout.

Shipping rates, options, and thresholds may change at any time.

Carrier

Pin High currently uses USPS where available and legally permitted. We may use other carriers, services, or compliance-enabled shipping methods as needed based on product type, delivery location, age-verification requirements, or legal restrictions.

Age Verification and Delivery Requirements

Pin High nicotine products are available only to adults 21 years of age or older.

Age verification is required before purchase. A valid adult signature, proof of age, or additional verification may be required upon delivery where required by law, carrier policy, or Pin High compliance procedures.

If age cannot be verified, delivery may be refused, the order may be returned or canceled, and shipping charges or related costs may not be refundable.

Taxes

Sales tax, tobacco-related taxes, and other applicable taxes or fees may be calculated based on the delivery address and applicable law.

Shipping Restrictions

Pin High does not ship to all states, cities, territories, or address types. Laws and regulations change frequently, and checkout will reflect available shipping options based on the delivery address and product eligibility.

Until further notice, we do not sell or ship nicotine products to the following locations:

Arkansas
Georgia
Louisiana
Maine
Maryland
Rhode Island
Utah
Vermont
Washington
Micronesia
Guam
Puerto Rico

The following locations may have partial or product-specific restrictions:

California: flavored nicotine products may be unavailable; only eligible non-flavored products may be available if offered
Colorado: shipping may be unavailable to Denver
Massachusetts: flavored nicotine products may be unavailable; only eligible non-flavored products may be available if offered
Washington, D.C.: flavored nicotine products may be unavailable; only eligible non-flavored products may be available if offered

If a shipping address is restricted, checkout may not allow the order to proceed.

You gave this state/territory restriction framework from the Sesh-style model and asked to mimic it minus GoPuff; I adjusted the “CLEAR” language so Pin High does not accidentally promise a SKU that may not exist.

Address Restrictions

At this time, Pin High does not ship nicotine products to:

PO boxes
APO/FPO/DPO addresses
Freight forwarders
Mail forwarding services
Hotels or temporary lodging addresses
International addresses
U.S. territories unless expressly available at checkout

This is the safer default until your legal and shipping compliance setup confirms otherwise.

Tracking

Tracking information will be sent automatically once your order ships.

If tracking has not updated after several business days, contact:

info@pinhighpouches.com

Lost, Stolen, or Delivered Packages

Pin High is not responsible for packages that are marked delivered by the carrier but are lost, stolen, misplaced, or retrieved by someone else at the delivery address.

If your package is marked delivered but you cannot locate it, please check with neighbors, building staff, household members, and the carrier. You may also contact us at info@pinhighpouches.com, and we will review the issue. Replacements or refunds for delivered packages are not guaranteed and may be handled at our discretion.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us within 7 days of delivery at info@pinhighpouches.com with your order number and photos of the item, packaging, and shipping box.

Weather, Heat, and Carrier Delays

Pin High is not responsible for delays, exposure, or storage conditions caused by carriers, weather, mailrooms, lockers, porches, or delivery locations after the order has shipped or been delivered.

If your product arrives visibly damaged or compromised, contact us within 7 days of delivery and we will review the issue.