Privacy policy

2. Privacy Policy

Last Updated: June 10, 2026

This Privacy Policy explains how Pin High Pouches, LLC (“Pin High,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website, make a purchase, create an account, sign up for emails or SMS messages, participate in promotions, or otherwise interact with us.

Our website and products are intended only for adults who are 21 years of age or older.

Information We Collect

We may collect the following types of information:

Contact Information
Name, email address, phone number, billing address, shipping address, and other information you provide.

Order and Transaction Information
Products purchased, order history, payment status, delivery details, discount codes, returns, refunds, and customer service communications.

Age and Identity Verification Information
Information used to verify that you are at least 21 years old, which may include name, date of birth, address, and other verification data processed by our age-verification or identity-verification vendors.

Payment Information
Payment information is processed by Shopify and/or third-party payment providers. Pin High does not store full payment card numbers.

Marketing Information
Email and SMS preferences, sign-up source, engagement with messages, and consent records.

Device and Website Information
IP address, browser type, device type, pages viewed, referring pages, cookies, analytics data, and interactions with our website.

User Content
Reviews, survey responses, tagged content, product feedback, social media interactions, and any content you submit to us.

How We Use Information

We use personal information to:

Process and fulfill orders
Verify age and eligibility to purchase
Provide customer support
Send order confirmations, shipping updates, and account notices
Send marketing emails and SMS messages when permitted
Improve our website, products, and customer experience
Detect fraud, abuse, unauthorized transactions, and policy violations
Comply with legal, tax, regulatory, shipping, and age-verification obligations
Administer promotions, giveaways, referral programs, surveys, or ambassador programs when offered

Email and SMS Marketing

If you sign up for marketing emails or SMS messages, we may send promotional messages, product updates, launch announcements, and other brand communications.

You can unsubscribe from emails by using the unsubscribe link in our emails. You can opt out of SMS messages by replying STOP. Message and data rates may apply. Consent to receive marketing messages is not required to make a purchase.

Cookies and Analytics

We use cookies and similar technologies to operate the website, remember preferences, understand site performance, improve the shopping experience, and measure marketing effectiveness.

We may use Shopify, Google Analytics, Klaviyo, and similar tools. We may also occasionally use analytics, heatmap, affiliate, referral, subscription, review, or fraud-prevention tools.

You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.

How We Disclose Information

We do not sell personal information for money.

We may disclose information to trusted service providers and partners who help us operate the business, including:

Shopify and ecommerce service providers
Payment processors
Shipping carriers and fulfillment providers
Age-verification and identity-verification providers
Fraud-prevention providers
Email and SMS platforms, including Klaviyo and Shopify tools
Analytics providers, including Google Analytics
Subscription, review, affiliate, or referral tools when used
Tax, accounting, legal, compliance, and professional advisors
Government, regulatory, law enforcement, or legal authorities when required

These parties may process information only as needed to provide services, comply with law, or protect rights and safety.

California Privacy Rights

California residents may have rights under California privacy laws, including the right to request access to personal information, request deletion, request correction, request information about disclosures, and opt out of certain sales or sharing of personal information.

At this time, Pin High does not knowingly sell personal information or share personal information for cross-context behavioral advertising as those terms are defined under California privacy laws. If our practices change, we will update this Privacy Policy and provide applicable opt-out rights.

To submit a privacy request, contact:

privacy@pinhighpouches.com

We may need to verify your identity before completing your request.

Age Restrictions

Our website, marketing, and products are intended only for adults who are 21 years of age or older. We do not knowingly collect personal information from anyone under 21. If we believe a user is under 21, we may delete their information and cancel or block access to orders, accounts, or services.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, legal compliance, fraud prevention, tax, accounting, regulatory, and business recordkeeping purposes.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No system is completely secure, and we cannot guarantee absolute security.